Question

Imagine you received your new sunglasses in the mail from Sunny Time Sunglasses. You spent more than $100 for the glasses, but they broke after you wore them for only a few minutes. You want to get your money back or get another pair at no cost to you. You call Sunny Time and you email the company multiple times, but you do not receive a response. Your last option is to write a customer complaint letter to the company, outlining the issue and the resolution you would like. In a Word document, write a customer complaint letter, following these steps: Use the CBO approach and the 3-x-3 writing process as your guide. Determine who your audience is. Describe the purpose of your letter. Outline the issues. Request a resolution as you would like to see it. Your response should be from 250 to 300 words long.

plz write in text not in image text because I cant understand some of the handwriting

Answer 1

The Customer Care Manager,

Sunny Time Sunglasses

Subject: Return of Sunglasses that broken within minutes of delivery- Order no.XXXXX

Dear Sir,

I had purchased sunglasses from your online website, order number XXXXX dated XXXX. It got delivered to me on XXXXX. I opened the package immediately and used it. But within minutes of using it, the sunglasses broke. I had paid a good amount for this product and did not expect to get this for it. I immediately called up your customer care department for a return or no-cost replacement and they said that they will look into the mater and revert. No response came from them then. After that, I have made several calls and emails to the department and tried to get a response from them about registering my complaint and taking an action for it. But till today I have received no proper response from your side.

Being a big brand and reputable company I expect better treatment from you as a customer. Though my issue is a genuine one and I expect to receive a return or replacement option on it, even if the department is unable to resolve the issue as per my expectation, I should at least get a response on it. No response to any of my calls and emails shows a very ignorant and careless attitude of the company towards its customers.

I request you to look into this matter as soon as possible and help me get it resolved from your department.

Thanking you

Yours Sincerely

XXXXXXX

(Please fill the names and numbers as you find appropriate)