Question

Discuss a list of performance measures you would suggest using to manage the performance of the graduate program at a University. Keep your discussion within the framework of the four specific perspectives of the Balanced Scorecard.

Answer 1

As we know that Balanced scorecard ( Kaplan & Norton, 1992) has four important perspectives i.e financial, customers, internal business process and Growth & learning. It is one of the tool to measure the organizational and business performance in a concrete manner. Now , we can utilize following measures to evaluate the performance of an organization:

1) Educational services offered to graduates against cost or fees paid by them to university

A comparison can be made with similar rank universities offerings same course.

2) Cost involved in running of the course i.e fee paid to visiting faculties and industry experts, tour expenses, event grants etc.

3) University's strengths in terms of cost and benefits extracted through graduate courses

4) Students satisfaction level and feedback about university

5) Students expectations and its fulfillment

6) Students participation in different committees of the university

7) Process simplicity in admission, getting degree and accreditation in case some valuable insights to university's administration

8) Cost of various administrative process must be analyzed

9) University's interest in research, academic, consultancies , sports, community development and overall personality development of the graduates.

10) Quality training offered or not to students as well as faculty and staff members.

11) Quality standards of research papers and training programs offered to various departments.

12) Regular interventions of seminars, conferences and workshops have been organized or not.