Question

#40 last option is make

What accesses organizational databases that track similar issues or questions and automatically generate the details to the CSR who can then relay them to the customer? Contact center Web-based self-service Call scripting Website personalization Question 39 (2 points) What focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects? Supplier relationship management Partner relationship management Employee relationship management None of the above Question 40 (2 points) In which of the five basic supply chain activities do you manufacture products and create production schedules? Plan Source Deliver

Answer 1

1)  C.  call scripting systems
2)  A.  Supplier relationship management
3)  D.  make

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