Question

Answer both questions. es since. The Dubai juice factory was set up ten years ago and has now grown four tim factory space seems fully utilized and probably needs to buy additonal factory la However, the land prices and construction cost has gone up very much. nal factory land. The factory owners want to make sure that current space is used before making any nev investment in land and building and has tasked the General Manager to discuss this in a meeting. As a general manager, it is your job to call the meeting of different heads of department to listen to the views of all department heads. Eventually you will need to decide the matter and report to the owners During the meeting, you told about the purpose of the meeting and then invited anyone to speak on the matter. The first to speak was the office manager who said" Well we are using every inch of the room we have now. But when I walk through the plant, I see a lot of open space unused. While we seem to be piling one on another in our crowded offices, the plant seems to have a lot of free space The plant manager immediately spoke You are wrong. We don't have any space free. You people have all luxuries in your office, but our plant supervisor doesn't have space to put a desk and a chair even. I have asked you for more space several times. While our plant activities make or break the company, we don t get any response and support from you. On the other hand, what you do in your office is nothing but pushing paper around' After that four more department heads spoke but in the similar negative nature for themselves and against each other on the state of space utilization in their department C1. Explain any four important characteristics of self-concept and how they affect socialization and communication at work (RC1: 8 marks) C2. Looking at the communication challenges in this case study, suggest at least four action points to set a respectful communication environment in office meetings. [SD1: 8 marks

Answer 1

1.

There are key five characteristics of self-concept. They are physical concept, emotional concept, social concept, mental concept and spiritual concept. Out of these let’s choose the following four.

1. Emotional concept: Emotions provide us with our reaction to others’ actions and activities. As a result of this, we need to be mindful of our emotions. It should not become extreme at work place.
2. Social concept: We need to realize that we are social creatures and our activities mainly are interactive and thus we need to find mutually beneficial solutions.
3. Mental concept: Our mind is sentient and thus we have moral and ethical responsibilities. In the work place we need to careful of our mental decision making process.
4. Spiritual concept: The spiritual concept is more of a philosophical and devotional component. It sometimes forms our moral compass and guides us through our daily actions.

These self-concepts are something that we as individuals need to be aware of in order to be more efficient and effective at work place.

2.

The case points out an issue of conflict between the different department heads. The conversation seemed to have become competitive in nature. In order to create a respectful and communicative environment in the office meeting we need to

• Set the tone for the meeting: we need to make sure that the participants know that we are in the meeting to solve the problem with collective effort and not through a competitive discussion.
• Train people on communication skills: we need to make sure that participants avoid direct name calling and blame game in the meeting
• Be clear on meeting agenda: before others begin to speak (and begins blaming one another), we need to make sure that we all know the expected outcome of the meeting.
• Garner empathy in the meeting: at the meeting, we encourage others to empathize with their counterparts and put themselves in others’ shoes to understand the gravity of the matter.