Multiple Choice
1. Which of the following describes Matt's ability to know or recognize quickly and readily the possibilities of a situation (i.e., that there are larger issues developing that have Matt concerned)?
(a) bounded rationality- Answer
(b) intuition
(c) creativity
(d) risk aversion
2. Applying the basic interpersonal communication model to the new employees' preference for communication via texting, which of the following is true?
a) Feedback is not possible.
(b) A perceptual screen may affect both the communicator and the receiver.
(c) Message content can focus on only thoughts, not feelings.-ANSWER
(d) Voice is considered the medium.
3. While the older employees rely on face-to-face communication, the new employees prefer to use e-mail and texts. What is the most likely reason for this difference?
(a) The new employees are digital natives.
(b) The older employees distrust echo chambers.-ANSWER
(c) Older employees rely on social media to communicate.
(d) Digital communication tends to be less creative.
4. The two vegans getting into an argument with an older employee over "who eats what for lunch" is most likely an example of which stage of group development?
(a) forming
(b) performing
(c) storming-ANSWER
(d) conflict
5. In an attempt to address the conflicts that are arising, Matt will point out to his older employees that the new team (and their new ideas and ways of doing things) have already resulted in success, which benefits everybody. In what way is Matt framing the conflict?
(a) win-win
(b) zero-sum
(c) collaborating-ANSWER
(d) negotiating
6. Matt believes that he can ensure that his goals are met while at the same time ensuring that his employees' concerns are met. Matt is attempting to use which type of conflict management style?
(a) accommodating-ANSWER
(b) competing
(c) collaborating
(d) compromising
7. Matt wants to use the bases of power that have been shown to be the most effective in order to move his team through this adjustment period. This implies that he should rely most heavily on which bases of power?
(a) expert and referent-ANSWER
(b) reward and coercive
(c) legitimate and referent
(d) reward and expert
8. At 6'4" (194 cm), Matt is significantly taller than the average person; he also has blue eyes and, at age 65 he still has a full head of hair. He can also speak three languages, and he has MBTI of ENTP. These are all elements of what type of leadership theory?
(a) behavioural theory
(b) transformational leadership
(c) descriptive theory-ANSWER
(d) trait theory
9. Which component presented in the case scenario describes a T'd up ritual?
(a) Matt has never had to fire anyone.-ANSWER
(b) New employees prefer e-mail to communicate rather than meeting face-to-face.
(c) Matt buys lunch for everyone on Fridays.
(d) Matt is famous around town for designing merchandise for popular bands.
10. In order to increase teamwork behaviours, Matt has informed his old employees that for every day that they are observed working positively with the new employees, they will not have to clean the screen machine, a task that everyone dislikes. This is an example of what type of consequence?
(a) positive reinforcement
(b) punishment
(c) praise
d) negative reinforcement-ANSWER
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DISSONANCE BETWEEN EMPLOYEES Matt created his T-shirt business, T’d up, 30 years ago, building the company...
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