Most Starbucks customers consistently throw away their cups and napkins when they are through with their...
Most Starbucks customers consistently throw away their cups and napkins when they are through with their visit, however, some leave them on their tables. What does this illustrate?
| Request variability |
| Arrival variability |
| Subjective preference variability |
| Capability variability |
| Effort variability |
Homework Answers
This comes from "the effort variability".
This leads to a different and varying workload for service employees in a firm like Starbucks
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