Which of the following is not an element of a Quality Improvement Program? Select one: a....
Which of the following is not an element of a Quality Improvement Program?
Select one:
a. Emphasizing subjective data over difficult-to-analyze objective data
b. Maintaining SOPs for routine and crisis situations
c. Assuming employees are self-motivated and innovative
d. Focusing on customer satisfaction
Homework Answers
c. Assuming employees are self-motivated and innovative
Assuming that the employees are self-motivated and innovative is the theory Y of theories of motivation by Douglas McGregor. In this theory, the employees are assumed to ambitious and self-motivated and if given the freedom to work they can come up with innovative ideas and greater productivity.
This theory does not stand right for a quality improvement program, as improvement programs demand continuous training and development of employees for sustainable improvement goals achievement.
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