Question

QUESTION 47 47. The following data has been recorded for the reasons given by customers for their unsatisfying experience at a store check-out counter Reason for unsatisfying check-out at store Label Frequency Unfriendly cashier А 27 Incorrect change B 4 Cashier too slow С Price check D 34 Poorly bagged merchandise E 2 Slow receiving check approval F 3 9 For a Pareto analysis of the reasons for an unsatisfying customer experience, consider the graphs labeled "a" through "d" below.

Answer 1

(Q 47.) Answer: Graph A

​​​​​​Pareto chart represents the descending order of causes or reasons from highest frequency to lowest frequency.

Therefore, the bar charts on Pareto chart must be plotted in order of D-A-C-B-F-E.

Reasons	Frequency	Percentage = 100 × (Frequency/ Total frequency)
D	34	43.04%
A	27	34.18%
C	9	11.39%
B	4	5.06%
F	3	3.80%
E	2	2.53%
	Total = 79

Based on above information, correct graph is A.

(Q 48.) Answer: Price Check

Rationale: The most common reason for unsatisfying check out at the store is price check because it has the maximum frequency.

(Q 49.) Answer: 43%

Rationale: From the table above, it can be seen that 43% of the causes are a result of price check.

(Q 50). Answer: Poorly bagged merchandise

Rationale: Since poorly bagged merchandise had the least frequency which means that it is the least important cause of dissatisfaction and therefore, gets the lowest priority of quality improvement.