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1. (Option b) Persistence

Naïve forecasting uses the concept of persistence. The persistence algorithm is naïve. It is often called the naïve forecast.

2. (Option e) b & c only

Quantitative forecasting methods are most appropriate for predicting future demand of existing products and current technology.

3. (Option d) the ability of the service provider to convey trust and confidence

As a determinant of service quality, assurance refers to the ability of the service provider to convey trust and confidence.

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