Question

Scenario You are the owner of a business consulting firm that advises clients on the use of technology to support businesses (large and small) who have had to close their doors and allow their employees to work from home. Some of your clients are steeped in advanced technologies and consider themselves innovators while others have not made investments in technology a priority. It is the businesses who have not made prior investments in technology that make up the majority of your client base. Many of these "low technology investment" businesses are complaining that you are not being responsive to their technology infrastructure needs. As a result of this type of feedback from multiple clients, you decide to draft a communication in response. In this draft, in order for it to be effective, you need to cover the following points: In general, the type of technology that requires investment (e.g., hardware, software). Business process reevaluation and transformation based on current conditions and an uncertain future. A set of recommendations from you as to what technology vehicles are available to help them meet their business goals while social distancing measures continue to be enforced. What information and resources you need from them to help them get their business operations jump started.

Please note; I will leave the nature of the business of the clients to which you are writing to you - obviously you want to select a business with which you have some level of comfort and familiarity.

Answer 1

To- Multiple clients

From- ABC Business Consulting firm.

Reg- Response to your feedback for meeting technology infrastructure needs-work from home.

Dear Client,

Thank you for your email.

Firstly, we take this moment to apologize for the inconvenience and frustration that you are experiencing with our consulting firm during this pandemic COVID-19. We assure you that your feedback would help us improve our services and remedy the problem that exists.

We understand that your companies’ staff has to work from home to avoid the spread of COVID-19 and maintain social distancing. In order to jump start the business operations, we require the following hardware to facilitate seamless operations from home and they are-

                - Computer/Laptop

                - High speed internet connection

                - Headset with a microphone for conference calls

                - Webcam for tele-conferences

                - Printer and scanner for uploading or downloading the required files.

Though, this hardware is required to efficiently work from home, it is also pertinent that the publishing process of the journals is seamless without any delay. This requires business process re-evaluation and transformation.

- I understand that your publishing company has been using the traditional publishing process which takes about 28 days to publish an article online and this requires lot of manual work. I strongly recommend to use advanced technology in assigning the articles to its respective journals.

- Since all the employees are situated globally and the process needs to be coordinated, it is recommended that the process is automated as suggested above. This would reduce the publication speed as well.

- Upon re-evaluation of the business process, it is required to monitor the progress of the articles and the journal issues, hence reports needed to be downloaded from a central pub and this requires cloud storage to store humungous amount of data.

- It is pertinent to note that these technologies to be incorporated requires an investment amount of $100,000 hence an approval and suggestions is requested.

We assure you that all the business process transformation would be tailor-made to suit your business needs to achieve the business goals efficiently just at the convenience of working from home. One of our clients will connect with you in 24 hours. Otherwise, you can contact me at 123-455-1234.

Please let me know if you require further clarifications and we would be glad to help.

Look forward to receiving your requirement/reply.

Thanks and regards,

Jaden Smith.

Head-ABC Business Consulting Firm.

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