Question 15.
ii. Ensuring that the people who have interacted with you are satisfied - a service perspective
Question no 16.
i. The physical manifestation of the story - (G) participation
ii. Savvy companies encourage this through on-site reviews and allowing customers to upload image and video - (B) stories
iii. The end goal; creating a relationship - (C) product and services
iv. That which we observed - (E) connection
v. Can be seen to work with customers participation, through social Media, existing customers can be a companies greatest assets or greatest detractors- (H) peer - to - peer communities
vi. Everything you do and say- (F) personalization
vii. Database and the use of cookies to remember the web visitors allow fir online experiences to be tailored to particular web visitors - (A) data
viii. All the tactics of marketers can be use to touch to the prospect or the customers - ((D) interaction
b A sales perspective ii 1 Ensuring that people who have interacted with you are satisfied...