Question

Consider the following description and then select the appropriate names for the numbered message flows and activities in the diagram below.

You lost your wallet and your credit card. You recognize that you need to call your bank to cancel the credit card and get a new one. This process starts when you call the bank’s central number. The bank’s automated system provides you several options. You select the option that allows you to speak to a customer service representative. After a short wait, the representative answers your call and asks how they can help. You explain the situation. The representative cancels the credit card. Then, you ask if the bank could expedite delivery of a new card, since you are leaving on vacation in a few days. The representative makes the arrangements and then asks you to set a new PIN for your card. You select your new PIN. The representative then summarizes the transactions and asks if there is anything else. You say no and the call ends.

Select your answers from the following options:

1. Request expedited delivery
2. How can I help?
3. Call to bank
4. PIN selection
5. Confirm delivery and request PIN
6. Select call system option
7. Selected option
8. Lost card information
9. Card cancelled and new card issued information
10. Bank system options
11. Request for expedited delivery
12. Write down new card number

Answer 1

According to the description, following is the flow chart

Call to bank
Bank system options
Select call system option
How can I help?
Lost card information
Card cancelled and new card issued information
Request for expedited delivery
Confirm delivery and request PIN
PIN selection
Select call system option
Request expedited delivery

We didnot consider the options, write down new card number and selected option as those are not relevant to the case and there were no evidence of these in the case