2 dimensions that customers expect in their products concerning the quality management today are as follows:
1. Product's Features:The first thing talks about is the features associated with the product. For example you have the option of buying either a samsung phone or an apple Iphone. You would compare the two on the basis of features offered bh both of the product. Where samsung has good storage capacity and good screen, iphone offers quality camera and extensive protection of data. Thus, customers expect various features with your product.
2. Product's Durability: Another dimension talks about how durable or long lasting your product is. Many customers want to have a durability of the product longer while paying more prices to the same. For example, continuing the same case mentioned above, Apple Iphone would cost more than Samsung Galaxy Phone. Although, the durability of an Iphone is also more than Samsung as Apple ensure that the product is long lasting and works effectively for years. Thus, customers expect longer durability with your product.
2 dimensions that customers expect in the services today concerning the quality management are as follows:
1: Service Responsiveness: This talks about the willingness to help the customers by providing promt services to them. Many organisations like Amazon or Google have a better service responsiveness than any other company because of the associated benefits of customer's engagement and wider attraction of the customer with it.
2. Empathy: Also, apart from the responsiveness, customers also expect your services to be empathetic. Your service that you are providing the customer should be caring, having good communication platforms, understanding the needs of the customer and personal as well as individual attention given to the customers so they could feel they are being given importance to in the organisation and thus prefer your services more than anyone else's.
Qs 1) Refer to the Quality Management Slides on “Dimensions of Quality for Products”, “Dimensions of...
4.Quality Improvement 1.Quality Planning 3.Quality Control 2.Quality Assurance QUALITY MANAGEMENT SYSTEM (QMS) Total Marks: 20] What are the differences between Quality Assurance and Quality Control? (10 marks) i. ii. As a Quality Control Engineer, elaborate some control activities that you would carryout to ensure that the product and services being delivered meet the desired quality requirements. (10 marks)
1. Explain the AHIMA Data Quality Management Model 2. Describe the dimensions of data quality.
Need help with dimensions and tolerances for this drawings for part b of question 1. Problem #30 9 First Name: Student Number: Section: The objective of this assignment is to practice reading and drawing dimensions. In this assignment, hand in this cover sheet plus 2 pieces of 8.5 x 11 Engineering paper (stapled together), as per the following: Page 1 - Divide your page into two sections. Draw the objects in Chapter 2 problem 27 and Chapter 4 problem 30...
Assignment 2 (Individual) Individual Assignment 2- Quality Engineering QUE51BN Due date: At the end of week 8 (the exact date will be communicated) Today's customers are intelligent enough to recognise quality issues that organisations face. Therefore the firm that does not take heed of its customers is in for a rude awakening or at worst a quick demise. This is why an understanding of quality is still vital to every employee in every firm. According to Joseph Juran, the most...
QUALITY SERVICES LIMITED TIRAL BALANCE WORKINGS Quality Services Ltd (QS Ltd.) was established on 1 April 2017 to provide various maintenance services to textile industry. A summarized bank book of the company for the quarter ended 30 June 2017 is as follows: Payments Receipts f 50,000 1.200 650 4.500 Opening of a bank account in the name of QS Ltd Purchase of a vehicle on commencement of the business Supplies Maintenance services Cash given for petty office expenses Utility bills...
1. The Ponsse put out the requirements for a new information system to improve the productivity in wood production and procurement chain as in the lecture slide 1.11. The requirements set by the Ponsse include: 1) Estimate the demand, 2) Create cutting plan, 3) Produce a map of logging area and working instructions, 4) Email, 5) GPS positioning, 6) 3D simulator training. a. From the provided requirements, what is the fundamental concept that is reflected in the Ponsse requirements? b....
1. How is the“internet of things”changing how products and services interact to add value for customers? 2. How can Canada compete on quality and productivity in a global market?
For each of the following management responsibilities, indicate the primary stakeholder group to whom management is responsible (Click the icon to view the primary stakeholder groups) X More Info 1. Providing high quality, reliable products/services for a reasonable price in a timely manner 2. Paying taxes in a timely manner 3. Providing a safe, productive work environment 4. Generating a profit a investors b. Creditors Suppliers d. Employees e. Customers Government 5. Repaying principal plus interest in a timely manner...
MI Toys is an electronic toys manufacturing company. The company sells its products all over Middle East and North Africa. The company builds its brand image by assuring quality of its products, the company also aims to be socially responsible by managing their environmental impact through ISO certification. The company enrolled for ISO certification and all its processes are well governed and follow ISO guidelines. It delivers excellent products to customers. Company B is the competitor of MI Toys and...
Home Assignment Number of pages: 2 Name: Student ID: Submission Date: Total Marks: 5 Q1. In chapter 1 we analyzed definition of 'Quality', wherein one important point about quality is that "Quality is an ever-changing state (i.e., what is considered quality today may not be good enough to be considered quality tomorrow)" prove this with your own experiment at home. Pick up any three products/services of your choice (eg. Tv, mobile, airlines etc.) ask one of your eldest family member...