For the grocery store the number of existing customers retained for each year is given below....

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For the grocery store the number of existing customers retained for each year is given below....

For the grocery store the number of existing customers retained for each year is given below. What is the churn in 2015 taking 2012 as the base year?

Year 2011 2012 2013 2014 2015

No. of existing

customers retained 260 250 230 225 225

(In thousands')

ustomers retained for each year is given below. What is the churn in 2015 taking 2012 as the base year?

A) 10%

B) 0%

C) 8%

D) 225%

business Operations-Management

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Answer 1

Answer #1

A) 10%

The churn for 2015 keeping 2012 as reference

={(250-225)/250}*100

= (25/250)*100

= 10%

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Answer 2

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