Question

Comment on the statement on project management (regarding outputs and outcomes) from Nogeste and Walker (20os) "The quality management literature considers a tangible outcome to be one that has been operationalised and can be measured, monitored and controlled; and intangible outcomes, such as "satisfaction" as being operationalised on high to low perception scales. The key attribute of an intangible outcome as described in the context of this paper is that rather than being assumed and undeclared, it is operationalised (often through a facilitation process) with an agreed measure of success or failure. Typically, these intangibles include, but are not limited to, relationshıps, knowledge, processes and systems, leadership and communication, culture and values, reputation and trust, skills and competencies (Future and Innovation Unit, 2001). Often, intangible outcomes such as these are leading rather than lagging indicators, for example trust and commitment generated by the team dynamics. Other intangible outcomes provide the seeds for future success on other projects, for example knowledge about the project history can directly contribute to the capability or capacity building of stakeholders involved in future projects."

Answer 1