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There are three strata in business capability models; strategic costumer facing and support, which one of...

There are three strata in business capability models; strategic costumer facing and support, which one of thr following answers is not one of the costumer facing straturn Capabilities.

1- procurement
2- distribution
3- customer service
4- product development
5- account management
business   Operations-Management   
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Answer #1

Answer: 1) Procurement

A company rarely involved any customer in its input procurement. For example, IBM will not ask its customers to which vendor it will procure its materials. We can easily see customers involvement in distribution of product like amazon distribute through e-commerce web and courier partners. Customer service will be obviously important of customer capabilities. In product development , customers suggestions and feedback is important. Managing customers account is also a capabilities for customer stratum.

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