Question

Write a complaint letter about one of the following:

a. an error in your utility, mobile phone, credit card, or Internet provider bill
b. discourteous service you received on an airplane, train, or bus
c. frustratingly long waits or prompts to speak to a company’s representative
d. a shipment that arrived late and damaged
e. an insurance payment to you that is $357.00 less than it should be
f. a public television station’s decision to discontinue a particular series
g. junk mail or spam that you have been receiving
h. equipment that arrived with missing or defective parts
i. misleading representation by a salesperson
j. incorrect or misleading information given on a website

Answer 1

d. a shipment that arrived late and damaged

To,

Mr. ABC

XYZ Company,

XXXXXXXXXX, USA

Subject: Delayed and damaged shipment

Hi,

I am writing this letter with extreme disappointment and anguish regarding my recent experience of my shipment delivered by you. I have been a regular customer and been ordered many items in the past, and every time I have got it in perfect condition within the given time. However, this time it has been an utterly bad experience to me, as despite complaining in tele-conversations with your customer care team, I received my shipment with much delay and that too it was damaged. This is something which is not expected from a company like yours.

For your reference, I am attaching the pictures of the damaged shipment with this letter. Please have a look and kindly take the necessary actions.

Regards,

XYZ

Contact No. XXXXXXXXXXXX

Date:14^th February 2020