A customer service center receives a wide variety of calls for a manufacturer, but 0.17 of these calls are warranty claims. Assume that all calls are independent and that the probability of each call being a warranty claim is 0.17. Let X denote the number of warranty claims received in the first 17 calls.
Calculate P(X=4).
A customer service center receives a wide variety of calls for a manufacturer, but 0.17 of...
A customer support center for a computer manufacturer receives an average of 2.7 phone calls every five minutes. Assume the number of calls received follows the Poisson distribution. a. What is the probability that no calls will arrive during the next five minutes? b. What is the probability that 3 or more calls will arrive during the next five minutes? c. What is the probability that 3 calls will arrive during the next ten minutes? d. What is the probability...
At a customer service call center for a large company, the number of calls received per hour is normally distributed with a mean of 120 calls and a standard deviation of 5 calls. What is the probability that during a given hour of the day there will be less than 132 calls, to the nearest thousandth?
A customer service center in Gary, Indiana receives, on average, 2.5 telephone calls per minute. If the distribution of calls is Poisson, what is the probability of receiving more than 4 calls during a particular minute? Do not round intermediate calculations. Round your final answer to four decimals. Format for probabilities: 0.0000
1. A) Suppose that incoming calls per hour to an agent of a customer service center of a small credit union are uniformly distributed between 0 and 6 calls. If the center has 10 independent agents, what is the probability that exactly 5 agents receive between 2 and 5 calls? 0.2461 0.2051 0.6230 0.5 0 B) Suppose that incoming calls per hour to an agent of a customer service center of a small credit union are uniformly distributed between 0...
A call center receives an average of 13 calls per hour. Assuming the number of calls received follows the Poisson distribution, determine the probability would receive exactly 15 calls. Round to four decimals.
A call center receives an average of 18 calls per hour. Assuming the number of calls received follows the Poisson distribution, determine the probability would receive exactly 11 calls. Make sure that your answer is between 0 and 1.
A call-in customer service center knows they get on average 18 calls per hour on weekday mornings. What is the probability they get 16 calls in a half hour?
1. A customer service call center uses customer service representatives (L) and rents computer software technology (K) to serve customer calls. Servicing each customer call requires exactly 1 hour of the representative's time and exactly 30 minutes (or half hour), of running the software application. Let Q represent the number of customers served in a day. The hourly wage and rental rate for L and K are w = $10, r = $40. a) Draw the isoquant that represents this...
A call-in customer service center knows they get on average 18 calls per hour on weekday mornings. What is the probability they get 15 or more calls an hour? O 1) .9345 O2).2867 03) 7919 O4).0415
Phone calls that come to the customer service number are independent. Average waiting time until the fifth phone call is 10 minutes. a.Find the average waiting time between any two consecutive phone calls. b. Find the variance of the waiting time until the fifth phone call to customer service .c. Find the variance of the waiting time until the first phone call to customer service. d. Find the 80th percentile of the waiting time until the first phone call.