Question

ITIL v3 Quiz - Additional Questions

Question 41.

Which of the following statements is correct about Proprietary knowledge?

Select one:

A. Proprietary knowledge may be difficult to adopt, replicate or transfer

B. Proprietary knowledge is easier to adopt, replicate or transfer

C. Proprietary knowledge is documented in detail

D. Proprietary knowledge has been tested in a wide range of environments

Question 42.

Why is ITIL successful?

Select one:

A. It makes technology architecture easy to design

B. It recommends robust tools and technology

C. It practices are application to any IT organization

D. It always guarantees cost savings

Question 43.

Which is the definition of a service as per ITIL?

Select one:

1. A means of delivering value to customers to facilitate outcomes customers want to achieve without the ownership of specific cost and risks.

2. A means of delivering resources to customers to facilitate capabilities that customers want to acquire without the ownership of specific risks

3. A means of delivering outcomes to customers to facilitate the value that customers pay for without owning the service assets

4. A means of delivering results to customers to facilitate achievement of contractual          obligations without incurring financial penalties

Question 44.

Which is the correct activity to carry out the “What is the vision” step of the continual service improvement (CSI) approach?

Select one:

A. Measurable Targets

B. Business vision, mission, goals and objectives

C. Measurements and metrics

D. Service and process improvement

Question 45.

Which of these recommendations is best practice for service level management?

1. Review meetings must be held on a regular basis with customers
2. All SLAs and the agreements that underpin them, including OLAs, and underpinning contracts, must be kept up to date

Select one:

A. Both 1 and 2

B. 2 only

C. Neither 1 nor 2

D. 1 only

Answer 1

Question 41.

Which of the following statements is correct about Proprietary knowledge?

A. Proprietary knowledge may be difficult to adopt, replicate or transfer

Question 42.

Why is ITIL successful?

C. It practices are application to any IT organization

Question 43.

Which is the definition of a service as per ITIL?

A means of delivering value to customers to facilitate outcomes customers want to achieve without the ownership of specific cost and risks.

Question 44.

Which is the correct activity to carry out the “What is the vision” step of the continual service improvement (CSI) approach?

B. Business vision, mission, goals and objectives

Question 45.

Which of these recommendations is best practice for service level management?

1) Review meetings must be held on a regular basis with customers.

2) All SLAs and the agreements that underpin them, including OLAs, and underpinning contracts, must be kept up to date.

A. Both 1 and 2