Question

Observe a communication exchange that you either had or witnessed recently. Some examples might include a customer and salesperson at the local coffee shop, a meeting with your boss, or two people competing for the same parking spot in the mall. What nonverbal cues were present? Did you observe the eye contact, facial expressions, or body language? What did the cues communicate to you? If there was verbal communication, which one was louder: the verbal or nonverbal communication?

Answer 1

We often witness communication between people where their actions dominate their words. This means non verbal cues dominate verbal ones. Non verbal cues are those which are not spoken but are shown in other ways such as expressions, mannerisms, gestures etc., For example two people are communicating over a bank loan where one person is the banker and the other is the customer. In their communication the banker is smoothly asking the customer to pay the installment but the expressions are rude and the customer clearly observed the anger and irritation of the banker. The cues convey to us that the banker want to be aggressive but is speaking in a gentle manner because of his responsibility as a manager. In this scenario verbal communication is gentle but non verbal communication is loud and clear.