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An investigation of the effectiveness of a training program to improve customer relation: included a pre-training and post-tr
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Answer #1

n = 7 , df = 6 , average of difference Xd = 2.0 , Sd = 2.082
The statistics

t = (Xd - 0)/(Sd/n) = 2.542
The test statistic t equals 2.542

B) 2.542

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