Solution:
Defective rate, P-bar = Number of defects / Total Number of balls
Total number of balls = Number of samples x Number of boxes in each sample x Number of balls in each box
Total number of balls = 20 x 1 x 100 = 2,000
P-bar = 72 / 2,000
P-bar = 0.036
Sample Standard deviation for the p-chart (Sp) is calculated as,
Sp = SQRT [P-bar x (1 - P-bar)] / n
Sp = SQRT [0.036 x (1 - 0.036)] / 100
Sp = 0.0186 or 0.019 (Rounding off to three decimal places)
Standard deviation = 0.019
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