Homework Answers
Balanced Scorecard perspective for warranty repairs, recalls and average repair time on products returned for service is "Customer".
Because in order to achieve our vision on how to must we look to our customer, we have to set a right price; provide adequate services as required; and provide quality goods to them.
Under this, adequate service to customer covers repairs and recalls for warranty.
So correct answer is CUSTOMER.
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D Question 44 2 pts Warranty repairs, recalls, and average repair time on products returned for...
Please answer all questions with red X next to question. Sed Arwana d. Cost caster Question...
Please answer all questions with red X next to question.
Sed Arwana d. Cost caster Question 2 Which performanc e would be most appropriate to evaluate the Selected Arwww .Net pret NPV) Net procent van NPV) Internal rate of retum ORRI d. tum en ROI Questions Selected Anwww Set the r e the variable production cost Set the brancher price at the rable production cont pluss opportunity con b. Set the trade the production cont were the main price of...
istory Bookmarks People Tab Window Help D) Sun 10:37 AM a 6 For each of the...
istory Bookmarks People Tab Window Help D) Sun 10:37 AM a 6 For each of the following me x EX 1-2. Discrimin Low Battery tie Ch 1: Homework X m/courses/36024/assignments/3780944 View Policies Current Attempt in Progress Clos For each of the following measures that could be incorporated into a balanced Scorecard, identify which of the four balanced scorecard perspectives it would most likely belong to. a. Training hours per employee b. Average time to answer a customer complaint Learning &...
Classify each of the following key performance indicators according to the balanced Scorecard perspective it addresses....
Classify each of the following key performance indicators according to the balanced Scorecard perspective it addresses. Choose from financial perspective, customer perspective, internal business perspective, or learning and growth perspective. Perspective Performance Indicator a. Variable cost per unit b. Percentage of market share c. Number of hours of employee training d. Number of new products developed e. Yield rate (number of units produced per hour) f. Average repair time g. Employee satisfaction h. Number of repeat customers Internal business perspective
1. What term is used to describe a set of performance targets and results that show...
1. What term is used to describe a set of performance targets and results that show how well an organization performed in meeting its objectives relating to its stakeholders? a. Business-level strategy b. Business model c. Mission statement d. Balanced scorecard e. None of these. 2. If cost per transaction is a measure used on the balanced scorecard, under which perspective would it be listed? a. Financial perspective b. Customer perspective c. Learning and growth perspective d. Internal business process...
Balanced Scorecard, Perspectives, Classification of Performance Measures Consider the following list of scorecard measures: Required: Classify...
Balanced Scorecard, Perspectives, Classification of Performance Measures Consider the following list of scorecard measures: Required: Classify each measure according to the following: perspective, financial or nonfinancial, subjective or objective, and external or internal. When the perspective is process, identify which type of process: innovation, operations, or post-sales service. a. Product profitability b. Ratings from customer surveys c. Number of patents pending d. Strategic job coverage ratio e. Revenue per employee f. Quality costs g. Percentage of market h. Employee turnover...
Take some time in class to build your own "Personal Balanced Scorecard." Rather than a scorecard...
Take some time in class to build your own "Personal Balanced Scorecard." Rather than a scorecard for a company, this scorecard will be about your own personal goals, and how you can measure your progress towards them. Think of each of the traditional four perspectives in a way that can apply to your own life: • Internal (health) perspective: This perspective is about the physical and mental well-being of an individual. Measures from this perspective should emphasize how someone can...
One subunit of Field Sports Company had the following financial results last month: (Click the icon...
One subunit of Field Sports Company had the following financial results last month: (Click the icon to view the financial results.) Read the requirements Requirement 1. Complete the performance evaluation report for the subunit. (Enter a variance for each account as a positive number and select whether the variance is favorable or unfavorable. Enter the variance percent as a percentage rounded to two decimal places, X.XX%) Actual Flexible Flexible Budget % Variance Subunit x Results Budget Variance (For U) (For...
Question 1 (15 marks) 1. Vic Corporation refines petrol and sells it through its own petrol...
Question 1 (15 marks) 1. Vic Corporation refines petrol and sells it through its own petrol gas stations. On the basis of market research, Vic Corporation determines that 60% of the overall petrol market consists of "service-oriented customers," medium- to high-income individuals who are willing to pay a higher price for gas if the gas stations can provide excellent customer service, such as a clean facility, a convenience store, friendly employees, a quick turnaround, the ability to pay by credit...
Question 1 (15 marks) 1. Vic Corporation refines petrol and sells it through its own petrol...
Question 1 (15 marks) 1. Vic Corporation refines petrol and sells it through its own petrol gas stations. On the basis of market research, Vic Corporation determines that 60% of the overall petrol market consists of "service-oriented customers," medium to high-income individuals who are willing to pay a higher price for gas if the gas stations excellent customer service, such as a clean facility, a convenience store, frica wployees, a quick turnaround, the ability to pay by credit card, and...
Consider performance measurement in a department that you work in or are familiar with. Do you...
Consider performance measurement in a department that you work in or are familiar with. Do you use a balanced scorecard? What are the key performance indicators that you drive towards? What type of behaviors do they drive? Are they discussed extensively and have become part of the corporate culture? If you don’t use them, do you think they could be useful? What types of KPI’s would you choose for your department or area that you are familiar with that would...
Please answer all questions with red X next to question.
Sed Arwana d. Cost caster Question 2 Which performanc e would be most appropriate to evaluate the Selected Arwww .Net pret NPV) Net procent van NPV) Internal rate of retum ORRI d. tum en ROI Questions Selected Anwww Set the r e the variable production cost Set the brancher price at the rable production cont pluss opportunity con b. Set the trade the production cont were the main price of...
istory Bookmarks People Tab Window Help D) Sun 10:37 AM a 6 For each of the following me x EX 1-2. Discrimin Low Battery tie Ch 1: Homework X m/courses/36024/assignments/3780944 View Policies Current Attempt in Progress Clos For each of the following measures that could be incorporated into a balanced Scorecard, identify which of the four balanced scorecard perspectives it would most likely belong to. a. Training hours per employee b. Average time to answer a customer complaint Learning &...
Classify each of the following key performance indicators according to the balanced Scorecard perspective it addresses. Choose from financial perspective, customer perspective, internal business perspective, or learning and growth perspective. Perspective Performance Indicator a. Variable cost per unit b. Percentage of market share c. Number of hours of employee training d. Number of new products developed e. Yield rate (number of units produced per hour) f. Average repair time g. Employee satisfaction h. Number of repeat customers Internal business perspective
Balanced Scorecard, Perspectives, Classification of Performance Measures Consider the following list of scorecard measures: Required: Classify each measure according to the following: perspective, financial or nonfinancial, subjective or objective, and external or internal. When the perspective is process, identify which type of process: innovation, operations, or post-sales service. a. Product profitability b. Ratings from customer surveys c. Number of patents pending d. Strategic job coverage ratio e. Revenue per employee f. Quality costs g. Percentage of market h. Employee turnover...
Take some time in class to build your own "Personal Balanced Scorecard." Rather than a scorecard for a company, this scorecard will be about your own personal goals, and how you can measure your progress towards them. Think of each of the traditional four perspectives in a way that can apply to your own life: • Internal (health) perspective: This perspective is about the physical and mental well-being of an individual. Measures from this perspective should emphasize how someone can...
One subunit of Field Sports Company had the following financial results last month: (Click the icon to view the financial results.) Read the requirements Requirement 1. Complete the performance evaluation report for the subunit. (Enter a variance for each account as a positive number and select whether the variance is favorable or unfavorable. Enter the variance percent as a percentage rounded to two decimal places, X.XX%) Actual Flexible Flexible Budget % Variance Subunit x Results Budget Variance (For U) (For...
Question 1 (15 marks) 1. Vic Corporation refines petrol and sells it through its own petrol gas stations. On the basis of market research, Vic Corporation determines that 60% of the overall petrol market consists of "service-oriented customers," medium- to high-income individuals who are willing to pay a higher price for gas if the gas stations can provide excellent customer service, such as a clean facility, a convenience store, friendly employees, a quick turnaround, the ability to pay by credit...
Question 1 (15 marks) 1. Vic Corporation refines petrol and sells it through its own petrol gas stations. On the basis of market research, Vic Corporation determines that 60% of the overall petrol market consists of "service-oriented customers," medium to high-income individuals who are willing to pay a higher price for gas if the gas stations excellent customer service, such as a clean facility, a convenience store, frica wployees, a quick turnaround, the ability to pay by credit card, and...
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