Question

Which of the following describes a contract that is used to define the various levels of...

Which of the following describes a contract that is used to define the various levels of maintenance to be provided by an external business vendor in secure environment?

A. NDA

B. MOU

C. BIA

D. SLA

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Answer #1

D. SLA

A service-level agreement (SLA) defines the level of service expected by a customer from a supplier, laying out the metrics by which that service is measured, and the remedies or penalties, if any, should the agreed-on service levels not be achieved. Usually, SLAs are between companies and external suppliers, but they may also be between two departments within a company.

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