Which of the following describes a contract that is used to define the various levels of maintenance to be provided by an external business vendor in secure environment?
A. NDA
B. MOU
C. BIA
D. SLA
D. SLA
A service-level agreement (SLA) defines the level of service expected by a customer from a supplier, laying out the metrics by which that service is measured, and the remedies or penalties, if any, should the agreed-on service levels not be achieved. Usually, SLAs are between companies and external suppliers, but they may also be between two departments within a company.
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Which of the following describes a contract that is used to define the various levels of...
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