Question

Question 11 (1 point)

What does a Pareto diagram illustrate to the reader?

Question 11 options:

	The standard deviation of the variations in an observed process
	The few sources that cause most of a effects of a problem
	The issue that repeatedly causes problems
	What processes are six sigma deviations from what is expected

Question 12 (1 point)

What types of costs are associated with quality management?

Question 12 options:

	Prevention, appraisal, and failure costs
	Planning, implementing, checking, and acting costs
	Planning, assurance, and control costs
	Monitoring and failure costs

Question 13 (1 point)

Which of the following types of power is not derived from the project manager position?

Question 13 options:

	Expert
	Formal
	Reward
	Penalty

Question 14 (1 point)

You are a project manager working in a matrix-structured organization. You realize that additional human resources are needed for the project. Who should you approach to request the resources?

Question 14 options:

	The PMO Manager
	The functional manager
	The sponsor
	The human resources department

Question 15 (1 point)

When conflicts happen in a project team, what approach works best as a long-lasting solution?

Question 15 options:

	Compromising
	Withdrawing
	Smoothing
	Problem solving

Answer 1

Ans 11: The issue that repeatedly causes problems

Ans 12: Monitoring and failure costs

Ans 13: Expert

Ans 14: The functional manager

Ans 15: Problem solving