Question

Draw the cross functional flowchart for the following:

Scenario:

1. A new customer calls in to Marketing & Sales (M&S) to make an order and request credit to cover the purchase price

2. The salesperson records the sales order into the ERP system which records the order into the central database  

3. The ERP system then forwards the order detail and credit request to Accounting & Finance (A&F)

4. A&F retrieves the order detail data and determines if the customer is credit worthy

5. If the customer has insufficient credit, A&F informs the customer and the process ends

6. If the customer has sufficient credit, A&F updates ERP system; ERP system alerts Production & Supply Chain (P&S) of the order

7. P&S retrieves the order from the central database; P&S clerk queries the database to determine if order quantity is available

8 If sufficient inventory is not available, P&S clerk notifies M&S of backorder condition and process ends

9. If sufficient inventory is available, ERP system creates shipping order and alerts shipping department

10 ERP system updates inventory database

11. Shipping clerk prints packing slip and order is shipped to customer

11. ERP system alerts A&F to bill customer

12. A&F clerk prints customer bill and sends to customer; ERP system alerts Human Resources (HR) that sale is complete

13 HR analyst retrieves sales data; HR analyst retrieves salesperson’s monthly sales record from HR database

14. If the salesperson has exceeded their monthly quota, the ERP determines the commission and updates the HR database and the process ends.

15. If the salesperson has not exceeded their monthly quota, the process ends