Question

Question 5 0.4 pts The table below represents FMEA for a few steps involved in scheduling appointments at the FGH pediatric clinic. Complete the missing elements in the table indicating the most likely effect of the respective failure mode. Step Failure Mode Failure causes Failure effect Patient hangs up Long wait times Poor satisfaction scores A. Patient is transferred to central scheduling and put on hold B. Scheduler searches for Same first and last name Wrong patient is found patients name and Loss of insurance information in system C. Appointment is Did not send a reminder Patient does not show up scheduled Loss of

Answer 1

The most appropriate failure effect based on the situation given can be:

Step B: Failure Effect - Loss of Credibility of Clinic

Step C: Failure Effect - Loss of valuable treatment time,