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4. (25 points) There are two servers, server 1 and server 2, that serve customers with...

4. (25 points)
There are two servers, server 1 and server 2, that serve customers with exponential service
rates 1=2 and 2=3 respectively. Customers arrive according to a Poisson process with rate
=1. An arriving customer first enters server 1 if the server is free. If server 1 is busy when a
customer arrives the customer leaves the system and a cost of 10 TL is incurred. A customer
who has received service from server 1 then moves to server 2. Similarly, if server 2 is busy
when a customer arrives then the customer departs the system and a cost of 20 TL is incurred.
What is the average cost per unit time incurred by the system?

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