Question

You are required to complete Baldrige criteria : Organizational Profile For Pfizer pharmaceutical Submit the Organizational Profile make sure to cover all sections of P.1 and P.2. Bullet form is acceptable

P.1 Organizational Description:

   a) Organizational environment:

•    Service offering:
•     Vision/ Mission:

1.    Internally:
2.    Externally:

•    Workforce focus:

• Regulatory Environment:

     b) Organizational Relationships:

• Organizational structure:

1. Administrative structure:
2. Functional structure:
3. Divisional structure:
4. Matrix structure:

P.2 Organizational Situation:

   a) Competitive Environment:  

    b) Strategic context:

    C) Performance improvement system:

Answer 1

P.1 Organizational Description: Pifizer Pharmaceuticals

a) Organisational Environment

Service Offering: Medical advice and treatment services.

Vision: To reach the excellency mark of treatment.

Mission: Provide quality services to the patients at affordable cost.

Internally: Manufacturing of medicines.

Externally: Distribution of medicines to local stores.

Workforce Focus: Building harmonious relationships by valuing them and involving in managerial decisions.

Regulatory Environment: Pharmaceutical Industry and Regulatory Environment.

b) Organisational Relationships:

This is shown by the following attached picture.

Pharmaceutical Company Hierarchy Senior most level job positions Company director Chief company executive Senior company supervisor Head of the pharmaceutical compary department National pharmaceutical company head Chief medical officer Zonal company head Pharmaceutical company supervisor Company manager General manager Executive director Middle level job positions manager Regional managers Company manager Associate company manager Pharmaceutical company team leader company PR Marketing manager Sales manager District pharmaceutical company head Quality control manager Warehouse manager Entry level job positions Pharmaceuticals trainee Pharmaceuticals assistant Pharmaceuticals secretary Pharmaceuticals associate intern Pharmaceuticals manufacturing clerk ticals company representative

P.2 Organizational Situation:

a) Competitive Environment: Influenced by Pharmaceutical cost, R&D cost, Marketing and distribution cost.

b) Strategic Context: Strategic Alliance.

c) Performance Improvement System: Through Implementation of Lean Principles combined with cGMP.