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identify the leading and lagging measures, find the correlation matrix, and purpose a cause and effect...

identify the leading and lagging measures, find the correlation matrix, and purpose a cause and effect model using the strongest correlations

Myatt Steak House
2010 2011 2012 2013 2014
Order Accuracy X1 86.0% 86.0% 89.0% 90.0% 95.0%
Timeliness of Delivery X2 84.0% 82.0% 86.0% 93.0% 95.0%
Table Cleanliness X3 4.8 4.8 5.1 5.6 5.8
Customer Satisfication X4 93.4% 93.2% 94.2% 95.3% 96.7%
Total # Complaints X5 492 467 431 326 310
Customer Referrals X6 6 12 24 48 96
Gross profit/seat X7 $9,000 $8,000 $11,000 $13,000 $13,250
Market Share X8 8.00% 8.10% 8.20% 8.50% 8.59%
Revenue per employee X9 $33,741.00 $27,454.00 $31,299.00 $36,291.00 $41,240.00
Menu Shortages X10 0.05% 0.04% 0.03% 0.03% 0.01%
Hourly Employee Turnover Rate X11 108% 93% 95% 86% 84%
Hourly Employee Satisfaction X12 61 64 63 75 78
0 0
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Answer #1

please find the correlation matrix, it is done with the help of ms-excel

X1 X2 X3 X4 X5 X6 X7 X8 X9 X10 X11 X12
X1 1
X2 0.912281 1
X3 0.935907 0.990521 1
X4 0.982279 0.971414 0.980136 1
X5 -0.89533 -0.97149 -0.99025 -0.9491 1
X6 0.98338 0.920316 0.94186 0.982419 -0.9136 1
X7 0.883737 0.968772 0.965383 0.932042 -0.94415 0.851263705 1
X8 0.914222 0.965276 0.989667 0.957917 -0.99789 0.93300822 0.932973 1
X9 0.860226 0.910702 0.862767 0.906226 -0.796 0.867086175 0.843208 0.793378 1
X10 -0.96539 -0.82784 -0.88588 -0.92298 0.867856 -0.94511206 -0.81665 -0.8949 -0.69939 1
X11 -0.75737 -0.7501 -0.82669 -0.77285 0.882512 -0.79286233 -0.72229 -0.89662 -0.45994 0.850668 1
X12 0.872415 0.947824 0.961327 0.933537 -0.97432 0.927305427 0.86534 0.976849 0.809539 -0.83331 -0.86842 1
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