Correct answer is "Planing"
There are five key functions of management:
he first managerial function involves planning. The function is about creating a detailed plan towards achieving a specific organizational objective.
Planning contains following steps:
In the case given, Frank is researching about the customers with wheat or gluten allergies. This is part of planning stage where Frank is trying to gain knowledge of the subject. In the next step, he is also trying to create strategy and options to cater to these individual, as a part of planning stage.
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