Homework Answers
Corrcet Answer Is B
i.e. The two example of non financial measures of customer satisfaction relating to quality are (1) number of customer complaints (2) customer satisfaction with specific product feature (to measure design quality.)
Explanation : Non financial terms means the terms which does not include any financial calculations or ration but which may influence of decesions. In the given case if number of customer complaints is high that means quality of product may be less similarly the satisfaction of customer with specific feature is as per customer demand , the quality may be low.
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Give two examples of nonfinancial measures of customer satisfaction relating to quality 0 A Two examples...
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An online retailer is studying product reviews and wants to see if customer satisfaction and timeliness...
An online retailer is studying product reviews and wants to see
if customer satisfaction and timeliness of delivery are related.
They randomly survey 100 customers. They found that 70% of those
whose product arrived ahead of the estimated delivery date said
they were satisfied with the product. Only 60% whose product did
not arrive ahead of the estimated date said they were satisfied.
Overall, 40% of packages arrived ahead of the estimated delivery
date.
1. Based on this survey, fill...
An online retailer is studying product reviews and wants to see if customer satisfaction and timeliness...
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An online retailer is studying product reviews and wants to see
if customer satisfaction and timeliness of delivery are related.
They randomly survey 100 customers. They found that 70% of those
whose product arrived ahead of the estimated delivery date said
they were satisfied with the product. Only 60% whose product did
not arrive ahead of the estimated date said they were satisfied.
Overall, 40% of packages arrived ahead of the estimated delivery
date.
1. Based on this survey, fill...
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