Question

36. Consider the following set of symbols and the ELM case as you respond to the next question: ELM Corporation sells durable medical salesperson at ELM specializes in a specific type of medical equipment. When a prospective client comes into their store, a greeter does a preliminary needs assessment to determine what type(s) of equipment, such as wheelchairs and hospital beds; each equipment the client require client with a member of the sales staff. The staff specialist does a more detailed needs assessment, the results of which go into a mumber and other related information. After the needs assessment, the staff s the client's budget, as well as whether the client has insurance coverage for the desired equipment clients without insurance coverage and a 20% discount for any sales over $1,000. The staff specialist makes recommendations based on the client's needs and budget. If the cl s. Based on that preliminary assessment, the greeter will match the computerized database along with the client's name, address, phone pecialist determines receive a 10% discount on all equipment purchased up to $1,000 ient chooses to purchase from ELM, the store fills out any y insurance paperwork and collects the client's portion of the bill For example, if an insured client purchases a wheelchair with a price of $2 $400 from the client at the time clients. Insurance payments the sale. if the client needs more than one type of durable medical equipment, the first staff ,000 and the insurance covers 80%, ELM collects of the sale. ELM accepts cash, checks and major credit cards from go directly to ELM's bank account and normally arrive within 60 days of introduces the client to a subsequent staff specialist, who repeats the process until all the Symbol E Symbol A Symbol D Symbol F In a systems flowchart of ELM's sales/collection process,"conduct preliminary need assessment would most likely be depicted with: A. Symbol C C. Symbol F B. Symbol D Some other symbol not shown above Page |15

Answer 1

Answer: B. Symbol D

The rectangle box or the Action symbol as it is known is used to represent an action, process or function.

A greeter conducting a preliminary needs assessment is an action and hence Symbol D would most likely depict the same.