Question

Last year, a companys service technicians took an average of 2.6 hours to respond to trouble calls from business customers who had purchased service contracts. Assume respond time follows a normal distribution. This year, in an effort to improve, the company hired more service technicians. The manager randomly sampled 15 calls and found the average response time to be 2.2 hours, with a sample standard deviation of 0.4 hours. Let alpha-0. 10. ii) Calculate the test statistic Numeric Answer Type your response

0 0
Add a comment Improve this question Transcribed image text
Answer #1

→ n-_ 15, χ.-2+2, 6-o.ct 22-G -3.8チ29

Add a comment
Know the answer?
Add Answer to:
Last year, a company's service technicians took an average of 2.6 hours to respond to trouble...
Your Answer:

Post as a guest

Your Name:

What's your source?

Earn Coins

Coins can be redeemed for fabulous gifts.

Not the answer you're looking for? Ask your own homework help question. Our experts will answer your question WITHIN MINUTES for Free.
Similar Homework Help Questions
  • The distribution of times that a company's service technicians take to respond to trouble calls is...

    The distribution of times that a company's service technicians take to respond to trouble calls is normal with mean μ and standard deviation 0.25 hours. The company advertises that its service technicians take an average of 2 hours to respond to trouble calls from customers. We suspect that the average time is really more than 2 hours. From a random sample of 25 trouble calls, the average time service technicians took to respond was 2.10 hours. How strong is the...

  • The purpose of this assignment is to apply a waiting line model to a business service...

    The purpose of this assignment is to apply a waiting line model to a business service operation in order to recommend the most efficient use of time and resources.(This assignment has been adapted from Case Problem 2 in Chapter 15 of the textbook.)Use the information in the scenario provided to prepare a managerial report for Office Equipment, Inc. (OEI). Scenario Office Equipment, Inc. (OEI) leases automatic mailing machines to business customers in Fort Wayne, Indiana. The company built its success...

  • Office Equipment, Inc. (OEI) leases automatic mailing machines to business customers in Fort Wayne, Indiana. The...

    Office Equipment, Inc. (OEI) leases automatic mailing machines to business customers in Fort Wayne, Indiana. The company built its success on a reputation of providing timely maintenance and repair service. Each OEI service contract states that a service technician will arrive at a customer’s business site within an average of three hours from the time that the customer notifies OEI of an equipment problem. Currently, OEI has 10 customers with service contracts. One service technician is responsible for handling all...

  • 5. One of the main measures of quality of service provided by any business organization is...

    5. One of the main measures of quality of service provided by any business organization is the speed with which it responds to customer complaints. A medium family held department store, selling furniture and flooring, has been historically resolving customer complaints in 20 days on average, starting from the date the complaint was received. In an effort to improve their performance, however, they have hired an additional expert on customer care. The management is trying to evaluate the effectiveness of...

  • 3. One of the main measures of quality of service provided by any business organization is the sp...

    3. One of the main measures of quality of service provided by any business organization is the speed with which it responds to customer complaints. A medium family held department store, selling furniture and flooring, has been historically resolving customer complaints in 15 days on average, starting from the date the complaint was received. In an effort to improve their performance, however, they have hired an additional expert on customer care. The management is trying to evaluate the effectiveness of...

  • Ethics in Action Chris is a project manager at a technology firm. For months he has...

    Ethics in Action Chris is a project manager at a technology firm. For months he has been working on integrating a new management software program and finally the time has arrived for all of the computers in his building to be updated. While Chris is responsible for making the software integration happen, he needs the help of Jack, the lead technical support staff, to make it happen. To ensure the transition goes as smoothly as possible, Chris needs the new...

  • There was no question about Carl’s genius. Seven years ago he decided to enter the competitive...

    There was no question about Carl’s genius. Seven years ago he decided to enter the competitive nightmare that the personal computer business had become. Although on the surface that appeared to be a rather non-genius-like move, the genius came in the unique designs and features that he developed for his computer. He also figured a way to promise delivery in only two days for the local and regional market. Other computer makers also had rapid production and delivery, but they...

  • What happened on United flight 3411?What service expectations do customers have of airlines such ...

    What happened on United flight 3411?What service expectations do customers have of airlines such as United and How did these expectations develop over time? Thank You! In early April 2017, United Airlines (United), one of the largest airlines in the world, found itself yet again in the middle of a service disaster this time for forcibly dragging a passenger off an overbooked flight. The incident was to become a wake-up call for United, forcing it to ask itself what to...

  • Question: What caused productivity to increase? The U.S. Postal Service OPERATIONS TOUR "Neither rain, nor snow...

    Question: What caused productivity to increase? The U.S. Postal Service OPERATIONS TOUR "Neither rain, nor snow are third-class mail, or have meter impressions that are too light to read. The rejects are handled manually. The remaining letters are can- The U.S. Postal Service (USPS) is the largest postal service in the celled and date stamped, and then sorted to one of seven stackers. world, handling about 41 percent (630 million pieces a day) of the Next the letters go to...

  • Hi can you help me this SOUTHWEST AIRLINES San Antonio lawyer, Herb Kelleher, founded Southwest Airlines...

    Hi can you help me this SOUTHWEST AIRLINES San Antonio lawyer, Herb Kelleher, founded Southwest Airlines in 1966 with one of his clients, Rollin King, at a bar in San Antonio. King came up with the idea of starting a low-fare airline and Kelleher liked it. They doodled a plan on a cocktail napkin and Kelleher put up of $10,000 of his own money to get it started. He is now worth more than 2.5 billion dollars. He fought competitors...

ADVERTISEMENT
Free Homework Help App
Download From Google Play
Scan Your Homework
to Get Instant Free Answers
Need Online Homework Help?
Ask a Question
Get Answers For Free
Most questions answered within 3 hours.
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT