Question

Total quality management emphasizes

A.  a process where mostly statisticians get involved.

B.  a system where strong managers are the only decision makers.

C. the responsibility of the quality control staff to identify and solve all quality-related problems.

D. ISO 14000 certification

E. a commitment to quality that goes beyond internal company issues to suppliers and customers.

Answer 1

Ans-E) a commitment to quality that goes beyond internal company issues to suppliers and customers.

Total quality management is a comprehensive management approach that works horizontally across an organisation, involving all departments and employees and extending backward and forward to include both suppliers and customers.