A help desk can answer 200 calls per hour. The demand rate is 250 calls per...

Question

Question

A help desk can answer 200 calls per hour. The demand rate is 250 calls per...

A help desk can answer 200 calls per hour. The demand rate is 250 calls per hour. What are the cycle time (in minutes per call) and utilization of the call center?

business Operations-Management

Add a comment Improve this question Transcribed image text

Answer 1

✔ Recommended Answer

Answer #1

A help desk can answer 200 calls per hour. The demand rate is 250 calls per hour. What are the cycle time (in minutes per call) and utilization of the call center?

Cycle time = 60/200=0.3 minutes
Capacity utilization= [actual output / maximum or designed output]X100 Here in this case it is written that the help desk can answer 200 calls per hour. Therefore maximum possible is 200 calls per hour. And actual level of output that is number of calls are 200 calls per hour. Therefore utilization of the call centre is 1 or 100%.

Add a comment

Answer 2

Similar Homework Help Questions

Phone calls arrive at the rate of 36 per hour at the reservation desk for Regional...

Phone calls arrive at the rate of 36 per hour at the reservation desk for Regional Airways. Phone calls arrive at the rate of 36 per hour at the reservation desk for Regional Airways. a. Compute the probability of receiving three calls in a 5-minute interval of time (to 4 decimals) b. Compute the probability of receiving exactly 12 calls in 15 minutes. (to 4 decimals) c. Suppose no calls are currently on hold. If the agent takes 5 minutes...
Phone calls arrive at the rate of 48 per hour at the reservation desk for Regional...

Phone calls arrive at the rate of 48 per hour at the reservation desk for Regional Airways. a. Compute the probability of receiving two calls in a 10-minute interval of time. (to 4 decimals) b. Compute the probability of receiving exactly 13 calls in 15 minutes. (to 4 decimals) c. Suppose no calls are currently on hold. If the agent takes 5 minutes to complete the current call, how many callers do you expect to be waiting by that time?...
Phone calls arrive at the rate of 50 per hour at the reservation desk for Queen...

Phone calls arrive at the rate of 50 per hour at the reservation desk for Queen City Airways. The desk manager has asked you for an analysis of the call rates and probabilities to better understand the operation and determine if more call desk workers are needed. What is the expected number of calls when calculating the probability of receiving nine calls in a 12-minute period?

phone calls arrive at the rate of 30 per hour at the desk for regional airways...

phone calls arrive at the rate of 30 per hour at the desk for regional airways 1) compute t he probability of recieving 2 calls in a 5 minute interval of time 2) compute the probality of recieving exactly 8 calls in 15 minutes
Telephone calls arrive at the rate of 48 per hour at the reservation desk for Regional...

Telephone calls arrive at the rate of 48 per hour at the reservation desk for Regional Airways. Find the probability of receiving 3 calls in a 5-minutes interval Please use Excel Formulas
Calls arrive at a call center at the rate of 30 per hour. What is the...

Calls arrive at a call center at the rate of 30 per hour. What is the probability that the next call arrives in a. less than 4 minutes? b. more than 9 minutes? c. less than 1 minute? 1. a. The probability that the next call arrives in less than 4 minutes is (Round to four decimal places as needed.)

A reception desk receives phone calls at a rate of 4 calls per 10 minutes. What...

A reception desk receives phone calls at a rate of 4 calls per 10 minutes. What is the probability of receiving no calls in 5 minute period?
Phone calls enter a support desk at the rate of 3 calls every 4 minutes. During...

Phone calls enter a support desk at the rate of 3 calls every 4 minutes. During a 12-minute period, what is the probability that: b) 5 calls or less enter the desk? c) More than 6 calls enter the desk?
A travel agency staffs its call center with seven agents. Calls arrive at a rate of...

A travel agency staffs its call center with seven agents. Calls arrive at a rate of forty per hour. The average time to service a call is ten minutes. If the agency pays its agents $30 per hour and the estimated cost to the customer is $20 per hour, what is the number of agents the travel agency should staff to deliver the lowest total cost to the system?

A call center receives an average of 18 calls per hour. Assuming the number of calls...

A call center receives an average of 18 calls per hour. Assuming the number of calls received follows the Poisson distribution, determine the probability would receive exactly 11 calls. Make sure that your answer is between 0 and 1.

A help desk can answer 200 calls per hour. The demand rate is 250 calls per...

Homework Answers

Add Answer to:
A help desk can answer 200 calls per hour. The demand rate is 250 calls per...

Post as a guest

Earn Coins

Phone calls arrive at the rate of 36 per hour at the reservation desk for Regional...

Phone calls arrive at the rate of 48 per hour at the reservation desk for Regional...

Phone calls arrive at the rate of 50 per hour at the reservation desk for Queen...

phone calls arrive at the rate of 30 per hour at the desk for regional airways...

Telephone calls arrive at the rate of 48 per hour at the reservation desk for Regional...

Calls arrive at a call center at the rate of 30 per hour. What is the...

A reception desk receives phone calls at a rate of 4 calls per 10 minutes. What...

Phone calls enter a support desk at the rate of 3 calls every 4 minutes. During...

A travel agency staffs its call center with seven agents. Calls arrive at a rate of...

A call center receives an average of 18 calls per hour. Assuming the number of calls...

A help desk can answer 200 calls per hour. The demand rate is 250 calls per...

Homework Answers

Add Answer to: A help desk can answer 200 calls per hour. The demand rate is 250 calls per...

Post as a guest

Earn Coins

Add Answer to:
A help desk can answer 200 calls per hour. The demand rate is 250 calls per...