Question

Part 4: Product-Process Matrix. The five types of processes in the Product-Process Matrix are: project, job shop (workcenter), batch shop (manufacturing cell), flow shop (assembly line) and continuous flow. Please indicate the most suitable process type for each product/service below (each product/service is with one distinet process). Process Product/Service iPhone XS MAX Movie: Transformers: Revenge The Fallen Sinopec Gasoline SUFE customized calendars for the year of 2019-2020 Bank of China telephone banking service

Answer 1

product/service	process
iPhone XS MAX	job shop ( since one version of phone is manufactured in the cell.)
Movie: Transformers: Revenge of the Fallen	project (the process starts and ends as a project)
Simpler Gasoline	continuous process ( since the line runs 24/7 I.e. all the time)
SUFE customized calenders for the year 2019-20	batch process ( calenders are manufactured in batches) since they change every year in details and design and batches to fulfill the demand
Bank of China Telephone banking service	flow shop, because there is a systematic flow in the process. The telephone banking services processes are pre-designed and stabilized. Hence when a customer uses this service, the process is well defined with designed steps.