Question

Which one of the following is not among the things a company's top management should do to fix a problem culture? Employing visible, forceful actions--both substantive and symbolic--to ingrain a new set of behaviors, operating practices, and cultural norms Specifying what new actions, behaviors, and work practices should characterize the "new" culture Appointing a team of high-profile managers and well-regarded employees to design a plan for cultural change and then lead the internal effort to change the culture Identifying facets of the present culture that are dysfunctional and impede good strategy execution, operating excellence, and the achievement of performance targets Talking openly about problems of the present culture and making a persuasive case for how the proposed new actions and behaviors will improve company performance

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Answer 1

Ans 1st option (Employing visible, forceful actions – both substantive and symbolic – to ingrain a new set of behaviors, operating practices, and cultural norms)

Employing forceful actions is not right approach to fix a problem culture as it can solve issue temporarily only. It is important to identify present culture facets which are non functional and identify strategy. It is important to specify new actions and practices for team to follow. Open communication and discussion on existing culture is critical and helps to make persuasive case for acceptance of new culture