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Louis is managing sales agents at a call center. The company expects agents to make 20...

Louis is managing sales agents at a call center. The company expects agents to make 20 cold calls per hour with a standard deviation of 4 calls. He samples 35 of his employees, and finds that they made an average of 23 calls. Louis wants to know if his employees’ calls are significantly different than the company’s expectations at the 2% significance level.

Calculate the value of the test statistic.

math   Statistics-And-Probability   
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Answer #1

The null and alternative hypothesis is

Test statistic is

=4.44

Test statistic = 4.44

Critical value of z at (two tailed ) is

zc = 2.33

Since value of test statistic > 2.33

We reject the null hypothesis

There is sufficient evidence to conclude that employee's call is significantly different from company's expectation.

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