Question

Problem 4 .  

Part A:

Label each center described below according to what type of responsibility center it is. (In other words, is it a cost, revenue, profit, or investment center?)

_____________________________ UNM’s Human Resources Department

_____________________________ The Albuquerque REI store

_____________________________ A Hotel’s Reservation/Sales Division

_____________________________ Samsung’s Quality Control Department

_____________________________ Monroe’s Catering Division

_____________________________ Panera’s Food Sourcing/Procurement Division

Part B:

Label each of the following as one of the four Balance Scorecard perspectives (i.e., Learning & Growth, Internal Business Processes, Customer, or Financial).

_________________________________ Gross margin growth

_________________________________ Employee turnover rate

_________________________________ % of orders filled each week

_________________________________ Manufacturing cycle time

Answer 1

Part A

UNM Human Resources Department - Cost Center

The Albuquerque REI Store - Investment Center

Reservation / Sales Division - Revenue Center

Quality Control Department - Cost Center

Monroe Catering Division - Profit Center

Panera Food procurement division - Cost Center

Part B

Gross Margin Growth - Growth perspective

Employee Turnover Rate - Internal Business Processes Perspective

% of Orders filled each week - Customer Perspective

Manufacturing Cycle Time - Learning Perspective

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