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The Division of Endocrinology has formed a team to improve scheduling for patients with diabetes. It...

The Division of Endocrinology has formed a team to improve scheduling for patients with diabetes. It is the third quality improvement team dedicated to this opportunity in the past five years. At the end of the previous two projects, all patients were able to see a consultant in the follow-up time period recommended. Currently, 21% of these patients are unable to see a consultant in the follow-up time period recommended and are forced to check daily for standby appointments. The team should carefully develop which phase of the Define, Measure, Analyze, Improve and Control process in their project?

Measure

Analyze

Control

Improve

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Answer #1

Answer : Measure

Explanation : As the current team is not able to meet the demand and falling short on providing follow up consultant to their patient, hence the team must measure that is collect the data from the previous team, customers etc and understand the root cause of the issue so that the creative solution can be formed.

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