Question

Think of a time when you or someone close to you experienced a health care service...

Think of a time when you or someone close to you experienced a health care service that

was not person-centered. Describe the experience. Was it an issue with the amenities,

the service, or the technical proficiency? What went wrong? What should the health

services organization do to fix their health services product? How to market the existing product before and after the changes?

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