Question

1. (T/F) The attitude treatment interaction theory states that different kinds of training is suited to certain types of people.

2. Which of the following is NOT one of Gagne's categories of human performance?

	a.	Technical skills
	b.	Verbal information
	c.	Motor skills
	d.	Attitudes

3. An experienced plumber is having trouble learning the installation of a new product that has been requested by many of his new clients.  He can install the old model with ease but it has been discontinued.  This is an example of which of the following?

	a.	meaningfulness of training
	b.	degree of original material
	c.	interference
	d.	transfer or training

4. Which of the following is NOT included in the Kinlaw Process for coaching discussions dealing with employee performance?

	a.	Confronting or presenting
	b.	Resolving or resolution
	c.	Termination or promotion
	d.	Using reactions to develop information

5. Criticism of employees:

	a.	Should be general in nature
	b.	Should never be given
	c.	Should be saved for the performance review
	d.	Should be specific and kept to a minimum

Answer 1

1. False. As it’s the aptitude-treatment interaction theory which states that different kinds of training is suited to certain types of people.
2. A. Technical skills is NOT one of Gagne's categories of human performance. Gagne identifies five major categories of learning which are verbal information, intellectual skills, cognitive strategies, motor skills, and attitudes.
3. D. Transfer or training is the concept which this exemplifies. As he is facing trouble despite the training due to the new model.
4. C. Termination or promotion is NOT included in the Kinlaw Process for coaching discussions dealing with employee performance.
5. C. Should be specific and kept to a minimum can be said and done in case of criticism of employees.