Question

44.Hotel services aboard cruise ships is configured to maintain optimum service contact strategies to meet service quality parameters

True or  False

45. Great customer service never creates loyal customers.

True or False

46.

	Stores managers are responsible for the safe and accurate management of stores in their areas.

True or  False

47.

	There is a need for systematic quality management in the provision of food and beverage, including inspection, analysis and preventing problems.

True or  False

48.

	Cruise line organizations should avoid overbook accommodations.

True or False

49. There are no advantages to offer potential customers incentives for booking early.

True or False

50.

	Casino's on board cruise ships are not a good revenue stream for the organization.

True or False

.

Answer 1

Answer 44 : True

Note : Service quality parameters are used to maintain the optimum service levels so as to maintain the service quality.

Answer 45 : False

Note : Customers who are provided with the exceptional or good customer service becomes loyal to the product or service.

Answer 46 : True

Note : Store managers are responsible for the day to day operations of the store.

Answer 47 : True

Note : For the food and beverages systematic quality management is necessary for preventing the issues, inspection and analysis.

Answer 48 : True

Note : Overbooked accommodation can cause the future problems to the management as well as customers.

Answer 49 : False

Note : Early booking incentives works as an motivating factor to book accommodation early for the customers.

Answer 50 : False

Note : Various facilities such as Casino's on board can work as an good revenue streams for the organization.