Question

What are the important Critical to Quality Characteristics (CTQs) for the registration process at a college university? List the Key Process Input Variables (KPIVs) and the Key Process Output Variables (KPOVs)

Answer 1

CTQs for registration process at a university

(a) Interactive and simple user interface.

(b) Safe and secure navigation.

(c) Completeness of information about the registration. ( courses, their content, fees, academic plan, placements etc.)

(d) Assistance and customisation tools for course comparison ans selection.

(e) Safe and secure payment gateway..

KPIV for university registration process.

(a) Number of transactions the website can handle per unit time.

(b) Number of different payment methods acceptable.

(c) Maximum size of documents that can be attached with an application.

(d) Time taken by single registration under normal circumstances.

(e) Intelligent assistance function that helps a candidate to choose the right course

(f) Interactive tools that hepls the candidate to determine eligibility conditions before he /she starts the application.

KPOV

(a) Successful registrations per unit time.

(b) Number of failed financial transactions per unit time.

(c) Number of wrong registrations.

(d) Number of times the website became unresponsive, per unit period.

(e) Number of times a candidate has to re enter the information due to inconsistent information or website glitches.