Question

Future workforce needs for recruitment service company

• Based upon the strategic direction of the business, where is the recrutiment service business likely to be in 3-5 years’ time? You need to think about their future products and services; technology, marketing; partnerships; stage of business cycle and needs of the workforce.

• Forecast what may happen to the workforce over 3-5 considering the demographics, the aging workforce, generational expectations, development needs and changes in job roles. What is likely to shift and change?

• What does the ideal or desire workforce look like? What diversity goals do they have? What future skills and competencies are required? What is the workforce supply and demand? What are the future workforce priorities, based on your workforce profiling and analysis?

Answer 1

• Based upon the strategic direction of the business, where is the recrutiment service business likely to be in 3-5 years’ time? You need to think about their future products and services; technology, marketing; partnerships; stage of business cycle and needs of the workforce.

Most of the companies are realizing the benefits of outsourcing recruiting function , either fully or partially to external recruitment agencies. Thus, the business of recruitment services is likely to rise multi-fold in the coming 3-5 years. The businesses will begin to focus on more strategic aspects rather than clerical or simple tasks. Thus, HR will play a more instrumental role in business strategy development & implementation rather than the basic functions.

• Forecast what may happen to the workforce over 3-5 considering the demographics, the aging workforce, generational expectations, development needs and changes in job roles. What is likely to shift and change?

Size of the work-force is going to be reduced considerably as companies have begin to implement productivity improvement measures (such as Performance management systems) and automation. Standardization of processes and Lean initiatives together contribute towards higher productivity and output by reducing wasteful activities. Thereby, saving costs, reducing throughput time and defects. Manual work will be reduced.

Demographics, aging workforce, generational expectations, development needs and changes in job roles will all impact the change in work-force management. The globalization effect will grow and so will the automation. Thus, the businesses would focus on increasing productivity of existing staff, implementing new management methods such as Lean, Six Sigma, etc. to increase the individual throughput. Thus, minimizing staff requirement. This would cause tremendous loss of jobs, thereby increasing unemployment issues world-wide.  

• What does the ideal or desire workforce look like? What diversity goals do they have? What future skills and competencies are required? What is the workforce supply and demand? What are the future workforce priorities, based on your workforce profiling and analysis?

An ideal or desire workforce consists of result-oriented employees who give-in their best to achieve higher output with minimum errors and optimized sources. Diversity would be center of focus to obtain more individuals from different backgrounds, such that the organization benefits from their innovative ideas and their culturally different perspectives. The supply of workforce will be more in comparison with the demand as automation and more efficiency-centric processes are being implemented by the organization. Future workforce will mainly focus on reducing throughput, defects, optimizing the usage of resources and increasing the productivity. They will concentrate on achieving higher output with lesser inputs. Thus, quality will be the key focus point.