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Can someone help me with this question? I missed part of the class and need a...

Can someone help me with this question? I missed part of the class and need a better understanding. Thank you!

The time required for Speedy Lube complete an oil change service on an automobile approximately follows a normal distribution, with a mean of 17 minutes and a standard deviation of 2.5 minutes. a) Speedy Lube guarantees customers that the service will take no longer than 20 minutes. If it does take longer, the customer will receive the service half-price. What percent of customers receive the service for half price? b) If Speedy Lube does not want to give the discount to more than 3% of the customers, how long should it make the guaranteed time limit?

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