Question

• Identify a good article, which discusses the pros and cons for the models. ISO 9000. When would you use it and how?

Answer 1

Pros of ISO 9000 :-

a) It helps to increase the marketability and helps to enter new market while retaining customers.

b) ISO 9000 helps to reduce the cost of the operations by improving it's efficiency.

c) The management of a company is controlled in a better way as ISO 9000 needs much documentation and assessment.

d) As the quality of products is improved in the ISO 9000 certification, so the customers also becomes very satisfied.

e) An ISO 9000 certified company can be able to focus on it's main priorities and thus able to serve the customers more.

Cons of ISO 9000 :-

a) There is a lack of understanding between the owners and that of the managers in ISO 9000 certification.

b) ISO 9000 is a costly process so sometimes the fund becomes inadequate for the company.

c) The certification process depends heavily on the company's documents which somehow becomes a disadvantage.

d) The certification process is very lengthy process.

e) It takes much time to verify the documents which has been provided by the company and thus becomes a time consuming process.

When to use ISO 9000 :-

When a company needs to improve it's quality standards, it may apply the certification. ISO 9000 helps a company to satisfy it's customers and to improve continuously. When a company needs to understand the needs and demands of the existing and future customers, it then seek for a cerficate from ISO 9000.

Hope this helps :)