ZuoTi.Pro
Question

A business to business tech support center is staffed by three representatives.  Calls takes an average of...

A business to business tech support center is staffed by three representatives.  Calls takes an average of twenty minutes to resolve and calls arrive at a rate of three per hour. The manager is receiving complaints about the waiting time being excessive. If the manager adds two representatives, what is the utilization?

business   Operations-Management   
0 0
Add a comment Improve this question Transcribed image text
Next > < Previous
Sort answers by oldest

Homework Answers

Answer #1

Answer: 0.6

Explanation: number of servers, c= 3+2= 5

mean service rate with 3 servers= 60/20mins= 3 per hour

mu, mean service rate with 1 server= 3/3= 1 per hour

lamda, arrival rate= 3 per hour

Utilization= lamda/(c*mu) = 3/(5*1)= 0.6

0 0
Add a comment
Know the answer?
Add Answer to:
A business to business tech support center is staffed by three representatives.  Calls takes an average of...
Your Answer:

Post as a guest

Your Name:

What's your source?

Earn Coins

Coins can be redeemed for fabulous gifts.

Log In

Sign Up

Not the answer you're looking for? Ask your own homework help question. Our experts will answer your question WITHIN MINUTES for Free.
Similar Homework Help Questions

  • Phone calls arrive at the rate of 36 per hour at the reservation desk for Regional...

    Phone calls arrive at the rate of 36 per hour at the reservation desk for Regional Airways. Phone calls arrive at the rate of 36 per hour at the reservation desk for Regional Airways. a. Compute the probability of receiving three calls in a 5-minute interval of time (to 4 decimals) b. Compute the probability of receiving exactly 12 calls in 15 minutes. (to 4 decimals) c. Suppose no calls are currently on hold. If the agent takes 5 minutes...

  • A customer support center for a computer manufacturer receives an average of 2.7 phone calls every...

    A customer support center for a computer manufacturer receives an average of 2.7 phone calls every five minutes. Assume the number of calls received follows the Poisson distribution. a. What is the probability that no calls will arrive during the next five​ minutes? b. What is the probability that 3 or more calls will arrive during the next five​ minutes? c. What is the probability that 3 calls will arrive during the next ten​ minutes? d. What is the probability...

  • Phone calls arrive at the rate of 48 per hour at the reservation desk for Regional...

    Phone calls arrive at the rate of 48 per hour at the reservation desk for Regional Airways. a. Compute the probability of receiving two calls in a 10-minute interval of time. (to 4 decimals) b. Compute the probability of receiving exactly 13 calls in 15 minutes. (to 4 decimals) c. Suppose no calls are currently on hold. If the agent takes 5 minutes to complete the current call, how many callers do you expect to be waiting by that time?...

  • A. A Medical Center is seeking the recruitment of a dentist for its outpatient clinic due...

    A. A Medical Center is seeking the recruitment of a dentist for its outpatient clinic due to the high demand on dental services in the center. The center's records show that the patients arrive at the outpatient clinic at the rate of 8 per hour. The records also show that it takes an average of 6 minutes to checkup a patient. It is assumed that arrivals follow the Poisson distribution while the checking up times follow the negative exponential distribution....

  • 4. The emergency telephone (911) center in a large city receives an average of 210 calls...

    4. The emergency telephone (911) center in a large city receives an average of 210 calls per hour during a typical day. On average, each call requires about 121 seconds fora dispatcher to receive the emergency call, determine the nature and location of the problem, and send the required individuals (police, firefighters, or ambulance) to the scene. The center is currently staffed by 7 dispatchers a shift but must have an adequate number of dispatchers on duty and it has...

  • 93. At a 911 call center, calls come in at an average rate of one call...

    93. At a 911 call center, calls come in at an average rate of one call every two minutes. Assume that the time that elapses from one call to the next has the exponential distribution. Where appropriate, round answers to three decimal places (i.e. 0.123) a. On average, how much time occurs between five consecutive calls? Answer minutes b. Find the probability that after a call is received, it takes more than three minutes for the next call to occur....

  • 93. At a 911 call center, calls come in at an average rate of one call...

    93. At a 911 call center, calls come in at an average rate of one call every two minutes. Assume that the time that elapses from one call to the next has the exponential distribution. Where appropriate, round answers to three decimal places (i.e. 0.123) a. On average, how much time occurs between five consecutive calls? Answer ____minutes b. Find the probability that after a call is received, it takes more than three minutes for the next call to occur....

  • Problem 4 (16 points) Consider a typical patient's stay in the emergency department (ED). On average,...

    Problem 4 (16 points) Consider a typical patient's stay in the emergency department (ED). On average, 10 patients arrive to the ED per hour. Triage: Once a patient arrives, he/she is first triaged at the triage station which is staffed with one triage nurse. The triage process takes 5 minutes on average. Initial Consultation: After triage, the patient goes through initial consultation with a nurse who takes information on the patient's demographics, medical history, allergies, etc. On average, initial consultation...

  • Office Equipment, Inc. (OEI) leases automatic mailing machines to business customers in Fort Wayne, Indiana. The...

    Office Equipment, Inc. (OEI) leases automatic mailing machines to business customers in Fort Wayne, Indiana. The company built its success on a reputation of providing timely maintenance and repair service. Each OEI service contract states that a service technician will arrive at a customer’s business site within an average of three hours from the time that the customer notifies OEI of an equipment problem. Currently, OEI has 10 customers with service contracts. One service technician is responsible for handling all...

  • The purpose of this assignment is to apply a waiting line model to a business service...

    The purpose of this assignment is to apply a waiting line model to a business service operation in order to recommend the most efficient use of time and resources.(This assignment has been adapted from Case Problem 2 in Chapter 15 of the textbook.)Use the information in the scenario provided to prepare a managerial report for Office Equipment, Inc. (OEI). Scenario Office Equipment, Inc. (OEI) leases automatic mailing machines to business customers in Fort Wayne, Indiana. The company built its success...

ADVERTISEMENT
Free Homework Help App
Download From Google Play
Scan Your Homework
to Get Instant Free Answers
Need Online Homework Help?
Ask a Question
Get Answers For Free
Most questions answered within 3 hours.
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT