Question

Question 410 pts

(TCO C) Compare Deming’s Theory of Profound Knowledge and Crosby’s Absolutes of Quality Management. Do these theories conflict or complement each other? This answer must be in your own words—significant cut and paste from the text or other sources is not acceptable.

Answer 1

Comparison between Deming’s Theory of Profound Knowledge and Crosby’s Absolutes of Quality Management

Demings Theory explains that organizations can improve the quality of the product and concurrently reduce costs. Reduction of costs would include the reduction of waste production, reducing staff attrition and litigation while simultaneously increasing customer loyalty. The key, in Deming’s opinion, was to practice constant improvement and to imagine the manufacturing process as a seamless whole, rather than as a system made up of incongruent parts.

Crosby’s Absolutes of Quality Management says to "Do things Right the First Time". He defined quality as full and perfect conformance to the customers' requirements. The essence of his philosophy is expressed in what he called the Absolutes of Quality Management and the Basic Elements of Improvement. Crosby's Zero Defects is a performance method and standard that states that people should commit themselves too closely monitoring details and avoid errors. By doing this, they move closer to the zero defects goal.

These both theories are complement to each other. Both focuses on improving the quality of product to take competetive advantage.